REFUND POLICY

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Refund Policy

SBJ Digital Pvt Ltd (trading as FindMeExpert) ("FindMeExpert") provides an online platform for Consumers to search for and book Classes with Vendors, and for Vendors to list their Classes for sale. These Terms of Service apply to the use of the FindMeExpert Website, located at https://findmeexpert.com/.

Agreement

You should read these Terms of Service carefully. In these Terms of Service (the "Terms"), the words "FindMeExpert", "we", and "us" refer to FindMeExpert Pty Ltd trading as FindMeExpert and includes its directors, employees and agents; and "you" or "your" means the Consumer who accepts these Terms of Service. Acceptance of these Terms of Service will be indicated by your use of the Services and any associated software, networks, processes, including the purchase of any goods or services through the Website. These Terms of Service apply to you and your use of the Services and any associated software, networks and processes, including the purchase of goods or services from the FindMeExpert Marketplace. By browsing the Website, or utilising Services offered in the Marketplace, you agree to these Terms. If you do not agree to these Terms you should immediately cease use of the Services and accessing the Website.

Interpretation

1.1. In these Terms, these expressions shall have the following meanings, unless otherwise stated:

"Agreement" or "Terms" means these Terms of Service, including all of the terms of any order placed by you through the Website (if applicable).

"Class" means a session or course as provided by the Vendor for Consumers to purchase on the Marketplace.

"Consumer" refers to any person using the Services, whether they are a Purchaser or a person who browses, visits or otherwise uses the Website, the Marketplace or the Services.

"Intellectual Property" means all rights in patent, copyright, trade names, trade marks, logos, designs, algorithms and images (including still images, audio and audio-visual media).

"Marketplace" means the online portal located on or via the Website through which certain goods and services can be bought and sold.

"Material" means any information or content (including, but not limited to, data or source codes) or images in any form (whether visible or not) stored on or used in conjunction with the Services.

"Purchaser" means any person who purchases goods and/or serviceslisted by Vendors for sale on the Marketplace.

"Registration Data" means information provided by you to us for the purposes of your registration to access certain sections of the Website including, but not limited to, your name, date of birth, gender and contact details.

"Services" refers to the Marketplace and any associated services we provide pursuant to this Agreement.

"Vendor" means any person who lists goods and / or services for sale on the Marketplace.

"Website" means the website located at https://findmeexpert.com/. or any other website nominated by FindMeExpert from time to time.

"FindMeExpert Gift Card" means a gift card that a Consumer may purchase and gift to another Consumer.

1.2. Any reference in this Agreement to the singular includes the plural, to any gender includes all genders, to any Act or statute includes any Act or statute which supersedes, replaces or modifies any earlier Act or statute, to persons includes all bodies and associations (including human, corporate and unincorporated), and vice versa. Paragraph headings are for reference and convenience purposes only, and all references to clauses are to clauses in this Agreement unless otherwise specified.

1.3. In order to confirm your agreement of the Terms of Service, you will affirm that you have read these Terms of Service in the relevant area on the Website prior to proceeding with a transaction. Your continued use of the Services will be deemed to be acceptance of these Terms. If you do not agree to these Terms you should immediately cease accessing the Website and using the Services.

Overview of Services

2.1. The Marketplace is a portal or conduit providing Consumers with an online platform through which persons may list, advertise, sell or exchange goods and/or services. The Marketplace allows Consumers to easily search for and book Classes with Vendors. We do not supply or sell goods and/or services on, or via, the Website.

2.2. To use the Services, a Consumer may register for an account in accordance with Clause 4. Alternatively, an unregistered Consumer may search and find Vendors’ business profiles on the website and pay for a Vendor’s services.

2.3. Consumers have access to the Services and are able to:

  • (a) Access the website and view the Vendors listed on it;
  • (b) Browse and book Classes with Vendors;
  • (c) Purchase FindMeExpert Gift Cards;
  • (d) Track their own learning journey as a result of the Classes purchased via the Website; and
  • (e) Subscribe to our newsletter and other information that we may share from time to time.

2.4. Consumers will:

  • (a) have the option to provide a rating regarding the goods and / or services after they engage with a Vendor for the use of any goods and / or services; and
  • (b) be able to rate a Vendor’s goods and services (based on a rating system of 1 – 5 stars) as well as give feedback regarding the goods and / or services sold by the Vendor. Consumers should provide honest and non-biased reviews that at all times comply with their obligations under these Terms.

2.5. At the absolute discretion of FindMeExpert, FindMeExpert may hide any reviews submitted by a Consumer if it perceives such reviews to be unfair, untrue, discriminatory, derogatory, in breach of the terms of this Agreement or otherwise unfairly damaging to a Vendor. For the avoidance of doubt, FindMeExpert bears no responsibility to maintain, moderate or monitor reviews on its Website. However, it may nonetheless remove reviews for any of the reasons above.

Using the Services

3.1. You must ensure that your access to or use of the Services is not illegal or otherwise prohibited by laws that apply in your jurisdiction.

3.2. You must take precautions to ensure that when accessing the Services you do not expose your telecommunications or computer systems to viruses, malware or other forms of interference that may damage your telecommunications or computer systems. We will not take responsibility for any such damage to your telecommunications or computer systems that may arise in connection with your access to the Website and use of the Services.

3.3. Any information on this Website or otherwise provided to Consumers is supplied in good faith but we do not guarantee the accuracy or completeness of any information provided by us or any third party, including any Vendor. You agree that it is your responsibility to make enquiries as to the accuracy or completeness of any information which we receive from you or third parties.

3.4. You agree that you have sole responsibility for any activity that occurs on your account. You must keep your FindMeExpert account details and password secure, as you are responsible for any activity on your account (whether undertaken by you or anyone else). You agree to notify us immediately if you become aware of or suspect any security breach or unauthorised use of your FindMeExpert password or account.

3.5. FindMeExpert may discontinue or stop (temporarily or permanently) providing access to the Services (or any feature of the Services) to you, Consumers, guests or members generally, at its absolute discretion and without prior notice to you.

3.6. FindMeExpert may, at its absolute discretion, terminate or suspend your FindMeExpert account or restrict your access to the Services for any reason including for security, technical, maintenance, legal or regulatory reasons, or due to any breach of these Terms. If we do this, you may be prevented from accessing all or parts of the Services, your account details or other content contained in your FindMeExpert account. We will not be liable to you or any third party for doing so. We may impose limits or restrictions on your use of the Services. Further, for security, technical, maintenance, legal and / or regulatory reasons, or due to any breach of these Terms, we may withdraw the Services or change or remove functions of the Services at any time without notice to you.

3.7. The Services may contain links to other websites. Those links are provided for convenience only and may not be current. Any hyperlinks or banners advertising other websites on the Website or from websites that are external to the Website which advertise the Website are not subject to FindMeExpert’s control or privacy standards, policies and procedures. FindMeExpert will not be responsible for the content or privacy practices associated with such linked websites and we recommend that you make your own enquiries as to the privacy and other policies of these third parties.

3.8. While using the Website and any associated Services, you must not:

  • (a) misuse any part of the Website by introducing viruses, trojans or other material that is malicious or technologically harmful;
  • (b) attempt to gain unauthorised access to any part of the Website, the server on which the Website is stored or any server, computer or database connected to the Website;
  • (c) engage in any activity that interferes with or disrupts the Services or the servers and networks which host the Services;
  • (d) attempt to circumvent, disable or otherwise interfere with any security related features of the Services or any features which prevent or restrict the use or copying of any content or enforce limitations on the use of the Services or the content of the Website;
  • (e) engage in any abusive or derogatory behaviour; or
  • (f) advocate, support or practise discrimination based on race, religion, age, national origin, language, gender, sexual orientation or mental or physical handicap.

Registration

4.1. In order to track your learning journey, you must register with FindMeExpert as a member by providing us with Registration Data as requested. You may not use one email address to register for multiple accounts.